You have a legal right to be informed about how The Stoller Hall and Chetham\u2019s uses any personal information that we hold about you. To comply with this, we provide a \u2018privacy notice\u2019 to you about how we process your personal data.<\/p>\n
This notice explains how we collect, store and use your personal data.<\/p>\n
We, Chetham\u2019s Trading and Chetham\u2019s School of Music, Long Millgate, Manchester, M3 1SB, (01618387200) are the \u2018data controller\u2019 for the purposes of data protection law.<\/p>\n
Our data protection officer is Mr. Runswick-Cole (dpo@chethams.com).<\/p>\n
The personal data we hold<\/strong><\/p>\n We hold some personal information about you to make sure we can contact you and ensure that we send you the most appropriate information. If you don\u2019t give us contact details we will not be able to alert you should there be a change in the performance times or to update you on how your donation has been spent.<\/p>\n Personal information that we may collect, use, store and share (when appropriate) about you includes, but is not restricted to:<\/p>\n \u2022 Your contact details (DotDigital, integrated with Spektrix) We may also collect, use, store and share (when appropriate) information about you that falls into “special categories” of more sensitive personal data. This includes, but is not restricted to:<\/p>\n \u2022 Audio and video recordings, photographs Why we use this data (purposes)<\/strong><\/p>\n We use the data listed above to:<\/p>\n 1. Get in touch with you when we need to Use of your personal data for marketing purposes<\/strong><\/p>\n Where you have given us consent to do so, we may send you messages by email, text or post promoting The Stoller Hall and Chetham\u2019s events, that you might be interested in. Use of your personal data in automated decision making and profiling<\/strong><\/p>\n We don\u2019t currently put your personal information through any automated decision making or profiling process. This means we don\u2019t make decisions about you using only computers without any human involvement. Our lawful bases for processing your personal information for the reasons listed above are for the purposes of:<\/p>\n \u2022 looking after student wellbeing, in accordance with the \u2018legal obligation\u2019 basis \u2013 we need to process data to meet our responsibilities under law as set out here.<\/a> o Keeping you safe and well Where you\u2019ve provided us with consent to use your information, you may take back this consent at any time. We\u2019ll make this clear when requesting your consent, and explain how you\u2019d go about withdrawing consent if you want to.<\/p>\n Our basis for using special category data<\/strong><\/p>\n For \u2018special category\u2019 data (more sensitive personal information), we only collect and use it when we have both a lawful basis, as set out above, and one of the following conditions for processing as set out in data protection law:<\/p>\n \u2022 We have obtained your explicit consent to use your information in a certain way For criminal offence data, we will only collect and use it when we have both a lawful basis, as set out above, and a condition for processing as set out in data protection law. Conditions include:<\/p>\n \u2022 We have obtained your consent to use it in a specific way Collecting this data<\/strong><\/p>\n While most of the information we collect about you is mandatory, there is some information that can be provided voluntarily. \u2022 Local councils We keep personal information about you while you have an active interest in the Stoller Hall. We may also keep it beyond this time if necessary, such as to carry out our statutory safeguarding and data protection duties. Chetham\u2019s data storage systems are designed to minimise the amount of data collected, used and stored. The systems are also designed to keep your data as safe as possible. Any data you submit in digital or physical form including video or audio recordings will be retained, secured and disposed of in accordance with the terms of our Data Protection (Privacy) Policy which has regard to the General Data Protection Regulation (GDPR) (2016) and the UK Data Protection Act (2018). W Our record retention schedule sets out how long we would normally keep information:<\/p>\n Type of data <\/em><\/p>\n – Mailing List details – For fundraising purposes – 3 years We have security measures in place on our own systems to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Who we share data with<\/strong><\/p>\n We don\u2019t share information about you with any third party without your consent unless the law and our policies allow us to do so. \u2022 Our local authority Greater Manchester \u2013 to meet our legal obligations to share certain information with it, such as safeguarding concerns Transferring data internationally<\/strong><\/p>\n We will follow European Commission and UK GDPR adequate data safeguarding decisions about international organisations. We may share personal information about you with the following international third parties outside of the European Economic Area, where different data protection law applies:<\/p>\n \u2022 Microsoft If we need to share your data with an overseas client or third party agent then we will ask for your explicit permission to transfer your data to them for the purposes of securing your booking or confirming other event details.<\/p>\n We may also seek their reassurances that their data protection policies and practice follow ICO guidelines and data protection law. If we undertake such safeguarding arrangements, we will keep a copy which you can request by contacting us.<\/p>\n Your Rights<\/strong><\/p>\n How to access personal information that we hold about you<\/p>\n You have a right to make a \u2018subject access request\u2019 to gain access to personal information that we hold about you. Your other rights regarding your data<\/strong><\/p>\n Under data protection law, you have certain rights regarding how your personal information is used and kept safe. For example, you have the right to:<\/p>\n \u2022 Say that you don\u2019t want your personal information to be used To exercise any of these rights, please contact us at dpo@chethams.com.<\/p>\n Complaints<\/strong><\/p>\n We take any complaints about our collection and use of personal information very seriously. Report a concern online<\/a> Please contact us at: If you have any questions, concerns or would like more information about anything mentioned in this privacy notice, please contact our data protection officer: dpo@chethams.com If you wish to anonymise your donations please contact:<\/p>\n development@chethams.com<\/p>\n Resources<\/strong><\/p>\n View Spektrix\u2019s privacy policy<\/a><\/p>\n View Opayo\u2019s privacy policy<\/a><\/p>\n View DotDigital\u2019s privacy policy<\/a><\/p>\n View Artifax\u2019s privacy policy<\/a><\/p>\n
\n\u2022 Box Office (Spektrix, see Resources)
\n\u2022 Donations (Spektrix)
\n\u2022 Payments (Opayo, Level 1 payment services provider, see Resources)
\n\u2022 Details of promoters, artists and clients (Artifax and Sharepoint, see Resources)
\n\u2022 Information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. This information does not identify any individual user.
\nDetails of any transactions you have made when booking tickets or making donations.
\n\u2022 Registration details
\n\u2022 Subscription to our website and communications.
\n\u2022 Information about your time at Chetham\u2019s School of Music and your career since leaving the school (alumni only).
\n\u2022 Information about your capacity to support The Stoller Hall and Chetham\u2019s.
\n\u2022 Any other information that you choose to send to us.<\/p>\n
\n\u2022 Network monitoring software
\n\u2022 CCTV footage which may be disclosed to 3rd parties such as the police, or where there is a legal interest.<\/p>\n
\n2. ensure we are providing a safe and secure environment
\n3. safeguarding and promoting your interests
\n4. protect and promote our interests and objectives- this includes fundraising and marketing activities. However, we will not use personal data for direct marketing purposes if you ask us not to.
\n5. To inform us of past relationships and to improve future fundraising practices.<\/p>\n
\nYou can take back this consent or \u2018opt out\u2019 of receiving these emails, mailings and\/or texts at any time by clicking on the \u2018Unsubscribe\u2019 link at the bottom of any such communication, or by contacting us at BoxOffice@Chethams.com<\/a>.<\/p>\n
\nIf this changes in the future, we will update this notice in order to explain the processing to you, including your right to object to it.
\nWe will only collect and use your information when the law allows us to. We need to establish a \u2018lawful basis\u2019 to do this.
\n
\nLawful bases for processing your personal information<\/strong><\/p>\n
\n\u2022 contacting you for marketing and fundraising in accordance with the \u2018consent\u2019 basis \u2013 we will obtain consent from you to use your personal data which may include aggregated postcode data to inform future programming
\n\u2022 ensuring your wellbeing and safety in accordance with the \u2018vital interests\u2019 basis \u2013 we will use this personal data in a life-or-death situation
\n\u2022 monitoring your progress in accordance with the \u2018contract\u2019 basis \u2013 we need to process personal data to fulfil a contract with you or to help you enter into a contract with us
\n\u2022 contacting you in accordance with the \u2018legitimate interests\u2019 basis \u2013 where there\u2019s a minimal privacy impact and we have a compelling reason, including:<\/p>\n
\no Keeping others safe and well
\no To carry out our business as an Arts venue provider
\no To carry out the terms of our contract with you
\no To tailor communications to specific groups to match them with specific events in line with our charitable purposes
\no To acknowledge donations<\/p>\n
\n\u2022 We need to use your information under employment, social security or social protection law
\n\u2022 We need to protect an individual\u2019s vital interests (i.e. protect your life or someone else\u2019s life), in situations where you\u2019re physically or legally incapable of giving consent
\n\u2022 The information has already been made obviously public by you
\n\u2022 We need to use it to make or defend against legal claims
\n\u2022 We need to use it for reasons of substantial public interest as defined in legislation
\n\u2022 We need to use it for health or social care purposes, and it\u2019s used by, or under the direction of, a professional obliged to confidentiality under law
\n\u2022 We need to use it for public health reasons, and it\u2019s used by, or under the direction of, a professional obliged to confidentiality under law
\n\u2022 We need to use it for archiving purposes, scientific or historical research purposes, or for statistical purposes, and the use is in the public interest<\/p>\n
\n\u2022 We need to protect an individual\u2019s vital interests (i.e. protect your life or someone else\u2019s life), in situations where you\u2019re physically or legally incapable of giving consent
\n\u2022 The data concerned has already been made obviously public by you
\n\u2022 We need to use it as part of legal proceedings, to obtain legal advice, or to make or defend against legal claims
\n\u2022 We need to use it for reasons of substantial public interest as defined in legislation<\/p>\n
\nWhenever we want to collect information from you, we make it clear if you have to give us this information (and if so, what the possible consequences are of not doing that), or if you have a choice.
\nMost of the data we hold about you will come from you, but we may also hold data about you from:<\/p>\n
\n\u2022 Government departments or agencies e.g. the NHS, DfE
\n\u2022 Police forces, courts, tribunals
\n\u2022 Artists and Promoters you have authorised to contact us
\n\u2022 Cookies which identify and track your browser
\n\u2022 Google Analytics monitors visitor information to our websites
\n
\nHow we store this data<\/strong><\/p>\n
\n– Ticketing and Communications – Spektrix for 7 years after your last financial transaction, or 3 years after your last interaction (e.g. clicking an email link) whichever is the longest.
\n– Credit Card details – Never stored, unless you choose to save directly with Spektrix.
\n– Donor information – Spektrix in perpetuity, 3 years since last donation
\n– Promoter \/ client – Seven years<\/p>\n
\nWe\u2019ll delete or dispose of your personal data securely when we no longer need it.<\/p>\n
\nWhere it\u2019s legally required, or necessary (and it complies with data protection law), we may share personal information about you with:<\/p>\n
\n\u2022 Government departments or agencies such as the DfE, NHS, Local Authority
\n\u2022 Our youth support services provider, Manchester Safeguarding Partnership
\n\u2022 Our regulator, ISI
\n\u2022 Our caterers, Sodexo
\n\u2022 Financial organisations
\n\u2022 Our auditors
\n\u2022 Survey and research organisations
\n\u2022 Health authorities
\n\u2022 Security organisations
\n\u2022 Health and social welfare organisations
\n\u2022 Professional advisers and consultants
\n\u2022 Charities and voluntary organisations
\n\u2022 Police forces, courts, tribunals
\n\u2022 Artists \/ promoters whose shows you have attended<\/p>\n
\n\u2022 Opayo
\n\u2022 DotDigital
\n\u2022 Google Analytics<\/p>\n
\nIf you make a subject access request, and if we do hold information about you, we can (unless there\u2019s a really good reason why we shouldn\u2019t such as safeguarding):
\n\u2022 Give you a description of it
\n\u2022 Tell you why we are holding and using it, and how long we will keep it for
\n\u2022 Explain where we got it from, if not from you
\n\u2022 Tell you who it has been, or will be, shared with
\n\u2022 Let you know whether any automated decision-making is being applied to the data (decisions made by a computer or machine, rather than by a person), and any consequences of this
\n\u2022 Give you a copy of the information in an understandable form
\nYou may also have the right for your personal information to be shared with another organisation in certain circumstances but we would need your authorisation.
\nIf you would like to make a request, please contact us (see \u2018Contact us\u2019 below).<\/p>\n
\n\u2022 Stop it being used to send you marketing materials
\n\u2022 Say that you don\u2019t want it to be used for automated decisions (decisions made by a computer or machine, rather than by a person)
\n\u2022 In some cases, have it corrected if it\u2019s inaccurate
\n\u2022 In some cases, have it deleted or destroyed, or restrict its use
\n\u2022 In some cases, be notified of a data breach
\n\u2022 Make a complaint to the Information Commissioner\u2019s Office
\n\u2022 Claim compensation if the data protection rules are broken and this harms you in some way<\/p>\n
\nIf you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concerns about our data processing, please let us know first.
\nAlternatively, you can make a complaint to the Information Commissioner\u2019s Office:<\/p>\n
\nCall 0303 123 1113
\nInformation Commissioner\u2019s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF<\/p>\n
\nContact us<\/strong><\/p>\n
\nEmail: BoxOffice@Chethams.com
\nTelephone: 0333 130 0967
\nPost: Box Office, Chetham\u2019s School of Music, Long Millgate, Manchester M3 1SB<\/p>\n
\nMr J Runswick-Cole<\/p>\n
\n01618387200 extn 122<\/p>\n